Clear about your data, from first visit to follow-up.

Depending on how you interact with us, we may collect:

• your name, business name, role, email address, phone number and location;
• information you provide in an enquiry, booking, form, email, phone call or social media message;
• information about the services you are interested in and your marketing needs;
• website usage data, such as pages viewed, links selected, approximate location, device, browser, referral source and IP address; and
• advertising interaction data, such as whether an ad was viewed or selected and whether a relevant action occurred on our website.

Please do not send us sensitive information unless it is necessary and we have asked you to provide it.

We collect information directly from you when you contact us, book a call, submit a form, become a client or communicate with us. We may also collect information automatically through cookies, pixels and similar technologies when you use our website.

We may receive limited information from advertising, analytics, social media, scheduling and other service providers when you interact with Niva through those services.

We may use personal information to:

• respond to enquiries, arrange calls and provide requested services;
• prepare proposals, manage client relationships and communicate about our work;
• operate, secure, measure and improve our website and services;
• understand which content and campaigns are useful;
• measure advertising performance, create advertising audiences and show more relevant advertising where permitted;
• comply with legal obligations and protect our rights, users and systems; and
• send marketing communications where you have requested them or where otherwise permitted, with an option to unsubscribe.

Our website may use cookies and similar technologies to remember settings, understand site use, measure enquiries and assess advertising performance. You can restrict cookies through your browser, although parts of the website may not work as intended.

Google Analytics and Google Ads

We use Google services, including Google Analytics 4 and Google Ads, to understand website activity, measure conversions and improve advertising. Google may collect device, browser, IP address, website activity and advertising interaction information and process it under Google's own privacy terms. You can manage Google advertising settings through your Google account and available browser tools.

Meta Pixel and Meta advertising

We may use Meta business tools, including the Meta Pixel, to measure actions taken after someone sees or selects an advertisement, build or refine advertising audiences, and deliver advertising on Facebook and Instagram. Meta may receive identifiers, device and browser details, IP address, website events and advertising interaction data and process that information under Meta's own privacy policy.

You can review and adjust ad preferences in your Meta account. Browser cookie controls and available industry opt-out tools may also limit some interest-based advertising. These controls are operated by third parties and may change over time.

We may disclose information to trusted providers that help us run our business, such as website hosting, analytics, advertising, CRM, email, scheduling, cloud storage and professional advisers. We may also disclose information where required by law, to protect legal rights, or in connection with a business restructure or transfer.

Some providers, including Google and Meta, may store or process information outside Australia, including in the United States and other countries where they or their service providers operate. Privacy protections in those locations may differ from Australian law.

We keep personal information only for as long as reasonably needed for the purposes described in this policy, our business and record-keeping needs, or legal obligations. Retention periods vary by the type of information and our relationship with you.

We use reasonable administrative and technical safeguards designed to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. No online system or transmission can be guaranteed to be completely secure.

You may ask us to access or correct personal information we hold about you, or raise a privacy concern. We may need to verify your identity and exceptions under applicable law may apply.

You can unsubscribe from Niva marketing emails using the link in the message or by contacting us. You can also manage cookies in your browser and advertising preferences through Google and Meta.

If you make a complaint, we will review it and respond within a reasonable period. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

Third-party links

Our website may link to third-party websites and services. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of information.

Children's privacy

Our services are directed to businesses and adults. We do not knowingly seek personal information from children under 16. Contact us if you believe a child has provided information to us.

Changes to this policy

We may update this policy as our practices, services or legal obligations change. The latest version will appear on this page with its updated date.