Services

A clearer path from being noticed to being booked.

Niva connects content, enquiry response, follow-up and measured acquisition around the next gap in your customer journey. No acronym soup. No disconnected tactics.

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Ways to work together

Choose the pathway your calendar needs next.

Four ways to work together. Each adds the next layer of visibility, response, follow-up and measurable demand.

Marketing foundation

Presence

Stay visible and professional online

A clear content rhythm planned, created, scheduled and reported for you.

Services

Social media content planning
Static posts, carousels, stories and short-form video
Captions and brand-aligned graphics
Scheduling and performance reporting

Services

Social media content planning
Static posts, carousels, stories and short-form video
Captions and brand-aligned graphics
Scheduling and performance reporting

Best for: Small teams that need consistent, professional content without managed community or automation.

Adds enquiry response

Engage

Never miss an enquiry

Managed social content plus an always-on Instagram front desk.

Services

Fully managed social media
Short-form video and content production
Conversation and lead-magnet strategy
Comment-to-DM and Story-reply campaigns
Automated delivery of guides, offers and booking links
Instagram FAQ responses
Human hand-off and follow-up

Services

Fully managed social media
Short-form video and content production
Conversation and lead-magnet strategy
Comment-to-DM and Story-reply campaigns
Automated delivery of guides, offers and booking links
Instagram FAQ responses
Human hand-off and follow-up

Best for: Businesses whose enquiries start on social but often wait too long for a clear next step.

03Most requested

Adds personalised follow-up

Convert

Turn interest into bookings and repeat visits

Keep the social response system running, then follow up beyond the feed.

Services

Fully managed social media and Instagram automation
Email campaign strategy, content, design and scheduling
Personalised email flows shaped around your business and client journey
Connections with your booking, CRM or email systems
Post-visit, rebooking and re-engagement journeys
Ongoing email testing and monitoring

Services

Fully managed social media and Instagram automation
Email campaign strategy, content, design and scheduling
Personalised email flows shaped around your business and client journey
Connections with your booking, CRM or email systems
Post-visit, rebooking and re-engagement journeys
Ongoing email testing and monitoring

Best for: Clinics and studios ready to nurture new interest and bring past clients back.

Adds measurable acquisition

Scale

A measurable campaign-to-booking engine

Add focused paid acquisition to Convert and measure the path from campaign to enquiry.

Services

Managed social, Instagram and email automation
Paid advertising on Google or Meta
Campaign strategy and ad account setup
Conversion tracking
Audience or search-intent optimisation
Campaign monitoring and performance reporting

Services

Managed social, Instagram and email automation
Paid advertising on Google or Meta
Campaign strategy and ad account setup
Conversion tracking
Audience or search-intent optimisation
Campaign monitoring and performance reporting

Best for: Established clinics with a clear offer, a workable booking path and capacity for more enquiries.

Inside the system

See what connected service looks like in practice.

See how one post becomes a reply, a hand-off and a booked appointment.

Niva service previewPresence

aesthetic_clinic

Gold Coast

Educational skincare post shown in an Instagram feed preview

Published by Niva

Example: Comment CONSULT and we will send the consultation guide to your DMs.

How it works

Audit, build, then optimise the system.

Book your strategy call

Audit

We map where enquiries leak, what is already working and where the fastest booking gains sit.

Build

We shape the content, campaigns, brand and automation layer around your goals and team capacity.

Manage and optimise

We run focused cycles, read the booking signals and keep refining what turns attention into revenue.

Add-ons and one-off projects

Bring in the specialist layer when the system needs it.

These services sit alongside the packages. We recommend them only when they solve a specific gap.

Brand and digital

Brand strategy and visual identity
Website design and build
Campaign landing pages

Brand and digital

Brand strategy and visual identity
Website design and build
Campaign landing pages

Discoverability

SEO for search-friendly websites and content
Additional ad platforms

Discoverability

SEO for search-friendly websites and content
Additional ad platforms

Retention and recovery

Review-request automation
Booking recovery and waitlists
SMS or WhatsApp automation

Retention and recovery

Review-request automation
Booking recovery and waitlists
SMS or WhatsApp automation

Systems and specialist work

CRM, workflows and integrations
AI chatbots and customer enquiry assistants
AI image generation and campaign visuals
Video, podcast and content repurposing

Systems and specialist work

CRM, workflows and integrations
AI chatbots and customer enquiry assistants
AI image generation and campaign visuals
Video, podcast and content repurposing

Every engagement starts with a 20-minute fit call: we find where demand is leaking and recommend the right package or focused project. Clear scope, clear boundaries and no lock-in surprises.

Book a 20-minute fit call